atDove Blog | Veterinary Training Blog

Supporting Your Veterinary Team Through Education

Are your team’s needs being met in your practice? It’s a big question! For the past two years, veterinary teams have been overloaded in a major way, all while struggling with pre-existing staffing concerns. Identifying the needs of your team right now is crucial, and broadening the ways in which you offer support to your staff will help ensure they stay in the long term. 

Read More
veterinary receptionist training

Confrontational Clients in Veterinary Medicine

As a 24-hour ER facility, we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and confrontational manner. The goals when dealing with these clients are to defuse the situation, focus on the pet, and keep everyone safe. Here are a few tips we use when training new staff members about dealing with difficult clients:

Read More
veterinary cardiology

Taking the Leap: Finding New Ways to Learn in Veterinary Medicine

In this field, it’s not uncommon to feel the toll of burnout. I would feel mine come and go, having a hard day or entire week where I wasn’t coping as well as usual, making me wonder, is this burnout? But then over the next few days feeling the complete opposite, like I’m where I’m supposed to be. That’s the tricky thing about burnout and compassion fatigue, it doesn’t always present itself clearly and defined. It can ebb and flow, creating a feeling of constant displacement. When I started to feel like I would have more weeks of hardship than feelings of success, I decided to make a change.

Read More
Vet tech training workbooks

Using Technician Training Kits for Ongoing Learning

The “Why”

DoveLewis is a 24/7 emergency animal hospital in Portland Oregon, and we face many of the same challenges that clinics across the country face. One challenge is creating a training program that not only supports technicians in their first two weeks but long after they have completed their onboarding process. Keeping this in mind led us to create the Technician Training Kits, with tiered levels that support technicians based on their experience in the field.

Read More

Level Up with Technician Training Kits

The Technician Training Kits were designed to improve the standardization of training and knowledge with a simple format and organized layout. Starting with Level One, which was created for the recent graduate or the newly hired credentialed technician, it allows technicians to demonstrate the foundational skills that are a necessary first step on one’s journey to leveling up.  With a checklist of basic skills that a technician should be able to complete once joining your clinic (or within the first 6 months), Level One can give your team the starting point to create a formalized training system. Level One is available in both General Practice and Emergency & Critical Care versions, with some skills overlapping between the two.

Read More