---
title: atDove Blog | Veterinary Training Blog | Brian Stief
description: Get a sneak peek at atDove with this blog which includes an inside look at our online veterinary training skills and concepts.
---

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# atDove Blog | Veterinary Training Blog

Select Category About atDove Technician Training Kits Veterinary Medicine Tips Veterinary Professional Development

Posts by:

## Brian Stief

![veterinary receptionist training](https://blog.atdove.org/hubfs/CSR_checking%20in%20patient_veterinary%20receptionist.jpg)

[Veterinary Medicine Tips](https://blog.atdove.org/tag/veterinary-medicine-tips)

### [Confrontational Clients in Veterinary Medicine](https://blog.atdove.org/confrontational-clients-in-veterinary-medicine)

Jul 1, 2022 1:52:33 PM

As a 24-hour ER facility, we have clients who call and come in worried, upset, nervous, pissed, and frantic. The emotions can run the gamut and sometimes bring a client to behave in an aggressive and confrontational manner. The goals when dealing with these clients are to defuse the situation, focus on the pet, and keep everyone safe. Here are a few tips we use when training new staff members about dealing with difficult clients:

[Brian Stief](https://blog.atdove.org/author/brian-stief) 

[Read More](https://blog.atdove.org/confrontational-clients-in-veterinary-medicine)

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