atDove Blog | Veterinary Training Blog

Lobby Wranglers, Client Confidants, The Front Line - We Got You.

When you visit a veterinary clinic, the friendly faces you meet first are the Client Service Representatives. They are the backbone of the clinic's daily operations and make sure everything runs smoothly. They must be able to handle difficult situations with grace and professionalism, ensuring that clients feel heard and understood. They must also have a deep understanding of the clinic's policies and procedures to provide accurate information to clients.

Veterinary clinics respond to hundreds of client requests each day. In this interview with Client Experience Training Specialist Breanna Gordon and Director of Client Care & Patient Access Erin Erck, we’ll share how DoveLewis handles client requests through effective and clear communication.

Birdie: Hi, my name is Birdie and I'm the Training Specialist for the Client Experience Team here at DoveLewis.