atDove Blog | Veterinary Training Blog

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Rabecca Hoskins-Williams

Client Experience Lead

veterinary client service representative

Trying Different Hats: A Recap of My Marketing Internship

Client Liaison Rabecca Hoskins-Williams spent a few weeks in the DoveLewis Marketing department. Here are a few memorable learning moments she gained from her experience!

My name is Rabecca and I am a Client Service Liaison at DoveLewis. I was hired on as a CSR one year ago through a temp agency and decided to stay on as a permanent employee. In my role, I support the CSR team by acting as the point person for clients in our lobby. This allows the CSR team to focus on incoming clients and manage the phones, among their other numerous responsibilities. I try to develop a rapport with clients from the moment they walk through our doors. I regularly help with pet registration paperwork, provide updates about their pet, and answer questions during their visit.

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